Passport Canada - Hamilton
Passport Canada is defined by the Canadian Passport Order, and is responsible for issuing, revoking, withholding, recovery and use of Canadian passports. It provides guidance to missions issuing passports abroad and supervises all matters relating to Canadian travel documents.
Passport Canada has four regional operations: Western, Ontario, Central and Eastern. There are 33 passport issuing offices across the country from St. John's, Newfoundland to Victoria, British Columbia.
Special Operating Agency status
In 1990, Passport Canada underwent a major transformation - it became a Special Operating Agency (SOA). It is one of the first five Special Operating Agencies set up by the Government of Canada to improve services to Canadians. While Passport Canada is a government institution, an Agency of Foreign Affairs Canada, it operates much like a private sector enterprise.
Passport Canada finances its operations entirely from the fees charged for passports and other travel documents and must generate sufficient revenues to meet expenditures. There is no annual parliamentary appropriation, and the service is supported by applicants rather than taxpayers. Passport Canada operates under a revolving fund which allows it to accumulate an annual surplus (or deficit) of up to $4 million. Passport Canada can also carry over surplus revenues from year to year to offset future shortfalls.
As a Special Operating Agency, Passport Canada has greater management flexibility to achieve results. In exchange for its increased autonomy, Passport Canada is accountable for meeting demanding performance standards.
Passport Canada publishes two major corporate documents: the Business Plan and the Annual Report. These documents are essential management tools used in the development and implementation of long-term strategies and short-term business objectives of Passport Canada. These documents are also used by the Agency to evaluate its performance.
The Business Plan identifies the business goals and objectives of Passport Canada for the next fiscal year. It outlines the strategies for achieving them, and forecasts required resources.
The Annual Report evaluates the major activities of Passport Canada, and accounts for its financial performance in the preceding fiscal year
Office hours: 8:45 - 16:30
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